Terms of Use

These Terms of Use (“Terms”) are a binding agreement between you and RealMaya Private Limited (“RealMaya”, “we”, “us”), and govern your use of the RealMaya website, platform, and mobile/desktop applications (together, the “Service”). By accessing or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility & your account

• You must be 18 years or older and capable of forming a binding contract under the Indian Contract Act, 1872.
• You are responsible for your account, your login, and the accuracy of the information you provide, including your photograph and measurements.
• You agree to use the Service only for lawful purposes and in accordance with these Terms.

2. What RealMaya provides (and our role)

• Body-measurement capture and an honest fit assessment against a product’s size specification.
• AI try-on/visualisation, virtual accessory try-on, recommendations, and an AI shopping agent.
• Live buyer–seller sessions and a record of agreed deals. Live video sessions are not recorded by RealMaya without the consent of all participants. RealMaya cannot control what a participant may capture outside the app (for example, using a separate device).

For products listed by third-party sellers, RealMaya acts as an intermediary (within the meaning of the Information Technology Act, 2000) that hosts listings and enables interaction — it is not the seller, manufacturer, or importer of those products, and the contract of sale (if any) is between the buyer and the seller.

3. Fit and try-on are estimates — not guarantees

Fit verdicts are estimates generated from measurements and seller specifications; they are not guarantees of real-world fit. Try-on and visualisation images are AI-generated and show look, not fit — they may differ from the actual product in size, colour, fabric, and detail. Recommendations and agent responses are informational. You should confirm size, colour, material and other details with the seller before purchasing. RealMaya is not responsible for decisions made in reliance on any estimate, visualisation, or recommendation.

4. Your content — prohibited content, your responsibility & moderation

You are solely responsible for every image, video, and other content you upload or capture (“User Content”), and you represent and warrant that you own it or have all rights and consents needed to provide it.

• You may upload a photograph only of yourself as your profile/fit image, and product images only of items you have the right to use. Do not upload images of any other person without their explicit consent, and never of a minor.
• Strictly and absolutely prohibited — zero tolerance: any child sexual abuse material or any content that sexualises, endangers, or depicts a minor; non-consensual intimate imagery; nudity, sexual or sexually explicit content, or the display of private/intimate body parts; content depicting abuse, violence, self-harm, or exploitation; and any unlawful, infringing, obscene, hateful, or harmful material.
• Reporting: RealMaya has zero tolerance for child sexual abuse material and will preserve it and report it to the appropriate authorities and the National Cyber Crime / relevant agencies, and cooperate with law enforcement, as required under the Protection of Children from Sexual Offences (POCSO) Act, 2012, the Information Technology Act, 2000, and the IT (Intermediary Guidelines) Rules, 2021.
• Moderation is a safeguard, not a guarantee: uploaded and generated content is screened by automated safety systems and may be reviewed by humans, and may be blocked, removed, or reported. These checks reduce risk but do not remove your responsibility — the duty to ensure your content is lawful and permitted is yours. We may remove content, and suspend or terminate accounts, that breach these rules, and act expeditiously (including within 24 hours where the law requires) on valid complaints.
• You grant RealMaya a limited, worldwide, royalty-free licence to host and process your User Content solely to operate the Service for you (including sending images to our processors to generate fit/try-on results). We do not sell your User Content.

5. Acceptable use

You must not: misuse or attempt to disrupt, hack, overload, or reverse-engineer the Service; scrape or harvest data; impersonate others; infringe intellectual-property or privacy rights; upload malware; or use the Service for any unlawful, fraudulent, or harmful purpose. We may investigate and take action, including suspension, for breach.

6. Sellers & the marketplace

Sellers are responsible for the accuracy of their listings, images, size specifications, pricing, and for fulfilling their own sales, deliveries, returns and refunds in compliance with applicable law. A platform fee may apply as notified in the app. RealMaya is not a party to, and is not responsible for, transactions between buyers and sellers, except as expressly stated or required by law.

7. Payments, subscriptions & credits

• RealMaya offers optional paid subscriptions and one-time credit purchases for its own features (e.g. try-on usage). These are processed by a third-party payment gateway; we do not store your full card/UPI details. Prices, taxes, and billing terms are shown at purchase.
• Marketplace transactions between a buyer and a seller may take place off-platform; any deal record on RealMaya is a shared reference of what was discussed/agreed, not a contract of sale by RealMaya.
• Refunds for RealMaya’s own subscriptions/credits are governed by our Refund Policy. Subscriptions renew until cancelled; you can cancel in the app or with your payment provider.

8. Intellectual property & app licence

The Service, its software, design, and content (excluding User Content and seller content) are owned by RealMaya and its licensors and are protected by law. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the applications for your own personal, non-commercial use. Your licence to the applications is further described in our End-User Licence Agreement (EULA), which forms part of these Terms.

9. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that fit estimates, try-on images, or recommendations are error-free or suitable for any decision. We are not responsible for the acts, listings, products, or omissions of sellers or other users. Nothing in these Terms excludes any warranty or liability that cannot be excluded under applicable law.

10. Limitation of liability

To the maximum extent permitted by law, RealMaya and its officers, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill, arising from your use of the Service. To the extent liability cannot be excluded, our total aggregate liability for any claim is limited to the amount you paid to RealMaya (if any) in the three months before the event giving rise to the claim, or ₹5,000, whichever is greater. Nothing here limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law, or your statutory rights as a consumer.

11. Indemnity

You agree to indemnify and hold harmless RealMaya against any claim, loss, or expense (including reasonable legal fees) arising from your User Content, your breach of these Terms, or your violation of any law or third-party right, to the maximum extent permitted by law.

12. Consumer protection & grievance redressal

Nothing in these Terms limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, or your right to approach the appropriate consumer forum. We aim to resolve complaints fairly and promptly. In accordance with the applicable rules and the IT (Intermediary Guidelines) Rules, 2021:

• Grievance Officer: Veera Raghavan Ramanathan, RealMaya Private Limited, Hyderabad, India — veera@realmaya.com.
• We will acknowledge a complaint within 48 hours and endeavour to resolve it within one month (and act within 24 hours on complaints about the most serious content, such as CSAM or non-consensual imagery).

13. Governing law & dispute resolution

• These Terms are governed by the laws of India.
• The parties will first attempt to resolve any dispute amicably by contacting the Grievance Officer above.
• If unresolved, disputes (other than those a consumer is entitled to bring before a consumer forum) will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996; the seat and venue is Hyderabad, Telangana, and the language is English. The award is final and binding.
• Consumers retain their statutory rights — nothing above requires a consumer to give up any right or remedy available under the Consumer Protection Act, 2019, including the right to approach a consumer forum. Either party may seek urgent injunctive relief from the courts at Hyderabad for intellectual-property or confidentiality matters.

14. Suspension & termination

We may suspend or terminate your access for breach of these Terms or as required by law. You may stop using the Service and delete your account at any time. Sections that by their nature should survive termination (e.g. content responsibility, disclaimers, liability, indemnity, dispute resolution) will survive.

15. Changes

We may update these Terms and will revise the “last updated” date. Material changes will be notified in the app or by email where appropriate. Continued use after changes means you accept them.

16. Contact

RealMaya Private Limited, Hyderabad, Telangana, India · veera@realmaya.com.